At cmercpay, we are committed to ensuring your complete satisfaction with your purchases. If you are not fully satisfied with your order, you may return the item within 30 days of receipt for a refund.

To initiate a return, please contact us at contacthub@soloveyra.com with your order details and reason for return. We will provide you with instructions on how to return the item to us.

Please ensure that the item is returned in its original packaging, with all accessories and components included. Items must be in their original condition, unused, and with all tags attached.

Once we receive the returned item, we will inspect it and process your refund within 7 business days. Please note that the time it takes for the refund to reflect in your account may vary depending on your bank or card issuer.

Several factors could affect refund timing, including bank processing times, holidays, and differences in credit card billing cycles. We appreciate your patience and understanding in these matters.

Shipping costs for returned items are the responsibility of the customer, unless the return is due to a mistake on our part or a product defect.

For returns due to product defects or incorrect shipments, please reach out to us immediately. We will provide further instructions and cover the return shipping costs.

Please be advised that certain items may be non-returnable; these include final sale items, perishable goods, and personalized products. Check the product description for details.

If you received a gift and wish to return it, please include the gift receipt or provide the order information when contacting us.

If there is a discrepancy between the product image and the actual received item, please contact us so we can address the issue promptly.

Thank you for shopping with cmercpay. We value your business and are dedicated to providing a satisfying shopping experience.